Previous incidents

May 2023
May 20, 2023
1 incident

Nectari cloud - Planned maintenance - Upgrade to 2023 Release 5

Maintenance

Resolved May 20 at 06:00am EDT

We are excited to announce that Nectari Cloud will be upgrading to version 2023 Release 5!

To complete this upgrade, the service will be unavailable on Saturday, Mai 20, 2023, at 6:00am (EDT) / 3:00am (PDT) / 10:00pm (UTC). We apologize for any inconvenience this may cause and encourage you to plan accordingly by finishing any critical work before the maintenance window.

You will not be required to upgrade your Excel Add-in. This is an optional update that you can choose to install...

May 13, 2023
1 incident

Cloud service - Planned maintenance

Maintenance

Resolved May 13 at 06:00am EDT

We would like to inform you that Nectari Cloud will be conducting a service maintenance on 2023-05-13 starting at 6:00am. The maintenance is expected to take 1 hour to complete, during which time our services will be temporarily unavailable.

May 09, 2023
1 incident

Training site - Planned Maintenance

Maintenance

Resolved May 09 at 10:00pm EDT

The Training site will be unavailable for a short period for a planned maintenance.

April 2023
Apr 20, 2023
1 incident

Cloud Service - Planned Maintenance

Maintenance

Resolved Apr 20 at 08:12pm EDT

Scheduled maintenance is done and all services are running as expected.

1 previous update

Apr 15, 2023
1 incident

Nectari Cloud - Planned maintenance

Maintenance

Resolved Apr 15 at 11:00am EDT

We are excited to announce that Nectari Cloud will be upgrading to version 2023 R3!

To complete this upgrade, the service will be unavailable on Saturday, April 15, 2023, at 7:00am (EDT) / 4:00am (PDT) / 11:00pm (UTC). We apologize for any inconvenience this may cause and encourage you to plan accordingly by finishing any critical work before the maintenance window.

If you have any questions or concerns, please don't hesitate to open a ticket in the helpdesk. Our team will be happy to...

Apr 03, 2023
1 incident

License Portal Outage

Degraded

Resolved Apr 04 at 07:47am EDT

The issue with the license portal has been resolved. The service is now working as expected.

2 previous updates

March 2023
Mar 18, 2023
1 incident

Cloud service - Planned maintenance

Maintenance

Resolved Mar 18 at 06:00am EDT

Please be advised, we will be preforming a service maintenance on Saturday March 18, 2023 at 6:00am.

Mar 13, 2023
1 incident

Download platform - Outage

Downtime

Resolved Mar 13 at 11:52am EDT

This incident has been resolved.

2 previous updates

Mar 10, 2023
1 incident

Training site (Nectari Academy) - Upgrade

Maintenance

Resolved Mar 10 at 10:00am EST

Please be advised, Nectari Academy will be unavailable for a scheduled maintenance on Friday March 10, 2023, at 10:00am (East Time) / 7:00am (Pacific Time) / 3:00pm (UTC).

Thank you,

SEI Cloud Operations Team